Impact on preferences, new car vs used car; EV vs non-EV; vehicle purchase vs vehicle sharing vs car subscription; delivery services
58% of consumers still prefer to purchase new vehicles instead of used vehicles, especially high-income earners.
53% of consumers still feel fine using e-hailing services.
51% preferred vehicle subscription plans rather than short-term lease
Consumers in Singapore show a more positive preference for e-hailing services and rental car services compared to other countries.
More than half of the consumers in the Philippines and Thailand prefer to change their vehicle service location.
Table: Proportion of consumers who agree and strongly agree. Source: Post-Covid-19 Consumer Behaviour Study in APAC by Frost & Sullivan and Cint
% Based on Top 2 Box (Agree & Strongly Agree)
Because of COVID-19, I prefer to purchase a new vehicle versus used/second-hand
I’m fine to use rental car services despite this pandemic
I’m fine to use ride e-hailing services (Grab, Uber, etc.) despite this pandemic
I prefer to take a vehicle subscription rather than short-term lease
Because of COVID-19, I prefer to change my vehicle servicing location
Because of COVID-19, I prefer to postpone my vehicle servicing appointment
Table: Proportion of consumers who agree and strongly agree. Sample Size: Equally distributed among the 6 countries Source: Post-Covid-19 Consumer Behaviour Study in APAC by Frost & Sullivan and Cint
Due to the pandemic, consumers prefer to purchase new vehicles.
Openness toward electric vehicles is considered high; 54% of consumers are willing to consider electric vehicles, especially in Thailand.
50% of consumers will buy vehicles in the future despite the pandemic, but they are not sure about the timeline. Consumers in Japan are unsure about their next vehicle.
SUVs and sedans are the top vehicle types they are interested in buying next. SUVs are highly preferred in Indonesia and the Philippines, while sedans are popular in Malaysia and Singapore.
Source: Post-Covid-19 Consumer Behaviour Study in APAC by Frost & Sullivan and Cint
Sample Size: Equally distributed among the 6 countries Source: Post-Covid-19 Consumer Behaviour Study in APAC by Frost & Sullivan and Cint
Consumers are mostly expected to continue home delivery for food, grocery and courier services.
Consumers in Malaysia are expected to spend more on food and parcel deliveries compared to other countries by up to 60%.
In Japan, consumers are expected to spend as much on parcel delivery as before the pandemic.
Table: Proportion of consumers who plan to spend on home delivery post-COVID-19. The remaining percentages are those who will spend less or are not spending at all.