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To reduce the transmission of COVID-19, consumers are encouraged to work from home to intensify social distancing. Post-COVID-19, 86% of consumers believe that working from home is the new norm and are ready to take on multiple roles from their current employer.
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Numerous policies and tools were implemented to help transition work virtually to keep operations going while minimizing risk and maximizing productivity of consumers. About 83% of consumers are satisfied with their current employer’s policies and efforts in the virtual workforce.
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Internet connectivity is critically important for any consumer working remotely. While about 83% of consumers have stable connectivity and the right platform/tools, consumers in low-income households in Malaysia (61%), the Philippines (68%), and Indonesia (81%) experience connectivity and platform issues while working from home.
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As consumers are working alongside their family, with no work and home boundaries, consumers may maintain their productivity levels from pre-COVID-19 in their offices, but they may not be more productive. It is observed that only 69% of consumers have increased productivity levels.
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Consumers working from home lack opportunities for social and emotional interaction with their co-workers, whom they interacted with everyday pre-COVID-19. About 78% of the consumers miss out on social interactions with their co-workers, including the majority of millennials in Singapore (87%), Thailand (77%), and Japan (61%), and the majority of boomers in Malaysia (100%), Indonesia (100%), and the Philippines (91%).