CHAPTER 3: Touchless System Capabilities

Coming Soon!

A touchless solution will allow customers to quickly and easily select coffee beverages using a QR code and mobile phone.

Watch this video to learn more about the touchless option for the NESCAFÉ^® Bean-to-Cup Coffee Machine.

Additional Safety/Cleanliness Recommendations

One of the ten Nestlé® principles of business operations is safety. Our commitment is to never compromise on the safety of any product.

Safety is more important than ever to today’s customers, but many are adapting to the “new normal.”

82% know the precautions to take and how to stay safe from COVID exposure

60% believe COVID safety precautions have become second nature

Consumers feel some safety with beverage stations.

45% think coffee dispensers will be safe

43% think coffee stations will be safe

Source: Datassential 2020

Minimal Touch with the NESCAFÉ Bean-To-Cup Coffee Machine

With the NESCAFÉ® Bean-To-Cup Coffee Machine, customers can feel comfortable knowing that all the products are housed within the machine and it requires minimal contact to dispense their favorite coffee.

Required Screen Touches

Touch to select beverage category (i.e. Espresso drinks)
Touch to select beverage of choice (i.e. Cappuccino)

If a beverage size is locked by the operator, the drink will begin dispensing

Consumer Places Cup Under Dispenser

You can choose to provide disposable cups
NESCAFÉ cups can be seen in the condiment caddy

No Product Ingredients are Handled by Consumers

All ingredients are housed within the machine

Other Minimal Touch with Single-Serve Options

Single-Serve/Low-Touch Nestlé® Products Available

Coffee mate® liquid creamer singles and pump dispensers
NESCAFÉ® Taster’s Choice® single-serve packets
Nestlé® Hot Cocoa Mix packets

As an operator, we also recommend offering sanitation products to further increase consumer comfort level.

Set out paper towels that customers can use to dispense the product
Have hand sanitizer available for customers to use after using the touchscreen