GiveSmart in Review

2022 Snapshot

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You, our customers, raised more than $1 billion in 2022 before Halloween. And, you accomplished that before the busiest fundraising months of the year. You’re accomplishing a lot and hosting more fundraising campaigns than ever.

You are thriving and making more use of your annual subscription than ever before. YOU inspired donors to give. The impact of all of that on your constituents is incredible—with our customers supporting social services, healthcare, education, animal welfare, and more—it spans the globe. These numbers show what you collectively accomplished in 2022.

Read on to see more data and details about the GiveSmart product suite.

You Like Us!

It’s a joy to support your mission, and we are so grateful when you share that we’re doing a good job. We value your feedback.

Net Promoter Score

Net Promoter Score (NPS) is an often-used metric to measure how likely a customer is to recommend GiveSmart to a friend or colleague. An NPS is calculated by subtracting the percentage of people who are detractors (score of 1-6) from the percentage of people who are promotors (score of 9-10). Generally, a score of 10-49 is good, and one of 50 and above is excellent.

GiveSmart was great for
marketing our event in ways
we never thought possible. We
were able to reach a much larger
segment of people simply by
using the tools they provide.”

- Maria Y., Villa Maria Academy High School

Customer Satisfaction Score

A customer satisfaction score (CSAT) is a straightforward measurement of customer satisfaction with any product or business. It is obtained by asking a simple question, “How satisfied were you with your experience?” Our respondents are given a scale of 1-4, where 4 is extremely satisfied. A CSAT score is then calculated by adding up the number of positive responses, then dividing that number by the total of responses collected, and then multiplying that number by 100. A CSAT score of 80 or above is generally considered excellent.

GiveSmart Support and Services

Our 38 customer-facing Services staff spent over 25,000 hours directly working with our nonprofit partners this year, from event prep to site setup and strategizing to event day support. The GiveSmart team aims to set you up for success.

Our Advisors average 4 years of experience with GiveSmart, and average 8 years of total experience in nonprofit fundraising or events. Our Technicians average 3.5 years of experience with GiveSmart. And, we’re helping organizations succeed! In the last 12 months, customers who used Guided Implementation have raised 37% more.

We are proud to be your partner in fundraising and donor management.

Support by the Numbers

Our support team is available morning, noon, and night to best serve our customers when they’re working. We closed over 61,000 support tickets this year, with the average response time being under two hours, shattering industry averages.

Services by the Numbers

Refer and Save

Our Customer Referral Program offers an opportunity for existing GiveSmart subscribers to save $300 when a new organization they recommended signs on. The new to GiveSmart organization also saves $300!

There is no limit to the number of referrals an organization can get credit for.

We’ve paid out over $47,000 in referral discounts over the years and are excited to keep thanking those who share their positive GiveSmart experiences with others!

Refer Someone to GiveSmart