ESG Index
Disclosure
2023
GRI
SASB
GRI 2: General Disclosures
Organizational details
Kelly Services, Inc. is a publicly held C corporation incorporated in the state of Delaware.Our shares are traded on the NASDAQ stock exchange.About Kelly2023 Form 10-K, page 1, Exhibit 21; page 63, Item 4
2-1
Entities included in the organization's sustainability reporting
About this ReportStakeholder Engagement and MaterialityCommunication and Reporting2023 Form 10-K
2-2
Reporting period, frequency and contact point
About this Report
2-3
Restatements of information
In baseline year 2021, Scope 2 - location-based emissions from electricity usage at facilities changed from 9,109 to 6,298 mtCO2e. This change corresponds to duplicate electricity bills. In 2022 reporting year, Scope 1 - stationary combustion carbon emissions from natural gas consumption changed from 1,447.95 to 1,365.84 mtCO2e. This change corresponds to facilities located in Puerto Rico and Florida that were included in the original calculation. These adjustments reflect a change in carbon emissions and total energy consumption. See Environmental section for additional detail.
2-4
External assurance
2-5
Activities, value chain and other business relationships
About KellySupply Chain and Customer Relations2024 Proxy, page 142023 Form 10-K
2-6
2022
2021
Employees
We had approximately 6,750 full-time equivalent employees in 2023, and assigned more than 500,000 temporary employees to a variety of customers around the globe.Our People2023 Form 10-K
7,493 FTEs300,000+ temporary employees Growing with Purpose, 2022, Our People
7,295 FTEs350,000+ temporary employees Growing with Purpose, 2021, Our People, pgs 35-36
2-7
SV-PS-000.A
Employee hours worked,percentage billable
Not Applicable
SV-PS-000.B
Workers who are not employees
Our People2023 Form 10-K
2-8
Governance structure and composition
Corporate Governance2023 Form 10-K2024 Proxy
2-9
Nomination and selection of the highest governance body
2024 Proxy
2-10
Chair of the highest goverance body
Corporate Governance2024 Proxy
2-11
Role of the highest governance body in overseeing the management of impacts
2-12
Delegation of responsibility for managing impacts
Corporate GovernanceRisk Management and Business ContinuityCommunication and Reporting
2-13
Role of the highest governance body in sustainability reporting
Corporate GovernanceAbout this ReportMateriality AssessmentCommunication and Reporting
2-14
Conflicts of interest
Business Conduct and Ethics2023 Form 10-K
2-15
Communication of critical concerns
Business Conduct and Ethics2023 Form 10-K2024 Proxy
2-16
Collective knowledge of the highest governance body
2-17
Evaluation of the performance of the highest governance body
2-18
Remuneration policies
Compensation2024 Proxy
2-19
Process to determine remuneration
Compensation 2024 Proxy
2-20
Annual total compensation ratio
2-21
Statement on sustainable development strategy
A Message from our President and CEOA Message from our ESG Advisory Committee
2-22
Policy commitments
Kelly does not follow the precautionary principle approach, however, has policies and guidelines in place, as well as a comprehensive risk management plan.Business Conduct and EthicsSupplier Code of ConductHuman Rights Policy
2-23
Embedding policy commitments
Business Conduct and EthicsSupplier Code of ConductHuman Rights Policy
2-24
Processes to remediate negative impacts
Business Conduct and EthicsSupplier Code of ConductHuman Rights PolicyConfidential Reporting Hotline
2-25
Mechanisms for seeking advice and raising concerns
2-26
SV-PS-510a.1
Compliance with laws and regulations
Kelly has not identified any non-compliance with environmental laws and/or regulations for current reporting period.2023 Form 10-K
2-27
Membership associations
Stakeholder Engagement and MaterialitySDEI Affiliations/Memberships
2-28
Approach to stakeholder engagement
Kelly's materiality assessment considers possible violations of Human Rights. The company's Code of Business Conduct and Ethics, Human Rights Policy, and Supplier Code of Conduct communicates the expectations to address violations of company policies.Stakeholder Engagement and MaterialityHuman Rights PolicySupplier Risk Management
2-29
Collective bargaining agreements
Kelly does not have employees participating in collective bargaining agreements.Kelly's Global PoliciesHuman Rights Policy
2-30
GRI 3: Material Topics
Process to determine material topics
Stakeholder Engagement and Materiality
3-1
List of material topics
3-2
Economic Performance
Direct economic value generated and distributed
Kelly by the Numbers2023 Form 10-K
201-1
Financial implications and other risks and opportunities due to climate change
Global Carbon FootprintCDP Climate Change 2023
201-2
Defined benefit plan obligations and other retirement plans
Employee Wellness2023 Form 10-K2024 Proxy
201-3
Indirect Economic Impacts
Infrastructure investments and services supported
Kelly Relief Fund
203-1
Significant indirect economic impacts
Social Investment ProgramsKelly Engage
203-2
Procurement Practices
Proportion of spending on local suppliers
Supplier Diversity, Equity, and Inclusion
204-1
Anti-corruption
Operations assessed for risks related to corruption
Business Conduct and Ethics Code of Business Conduct and EthicsSupplier Code of Conduct
205-1
Communication and training about anti-corruption policies and procedures
205-2
Confirmed incidents of corruption and actions taken
We are not aware of any incidents of corruption.2023 Form 10-K
205-3
% of employees who read and acknowledged the Code of Business Conduct and Ethics
93.5%Business Conduct and Ethics Code of Business Conduct and Ethics
% of suppliers who read and acknowledged the Supplier Code of Conduct
2023: 88.4%89% since inceptionSupplier Engagement and Performance Management
Anti-competitive Behavior
Legal actions for anti-competitive behavior, anti-trust, and monopoly practices
No known legal proceedings in the United States related to corruption, bribery, anti-competitive practices, or freedom of association. 2023 Form 10-K
206-1
Tax
Approach to tax
2023 Form 10-K
207-1
Energy
Energy consumption within the organization (MWh) 1
18,784Global Carbon Footprint
23,563
27,455
302-1
Energy intensity (MWh/SqFt) 2
0.035Global Carbon Footprint
0.033
0.036
302-3
Reduction of energy consumption (MWh)
4,779Global Carbon Footprint
3,892
Baseline year
302-4
Water and Effluents
Interactions with water as a shared resource
Water Consumption
303-1
Water withdrawal
Not applicable
303-3
Water discharge
303-4
Water consumption
303-5
Biodiversity
Our industry does not use natural resources for product or service development and therefore does not impact biodiversity directly.
304
Emissions
GHG emissions by Scope (mtCO2e) 3
Direct (Scope 1) GHG emissions
Global Carbon Footprint
305-1
On-site combustion
1,273.22
1,365.84
1,542.00
Mobile combustion
10.36
11.98
10.78
Indirect (Scope 2) GHG emissions facilities
305-2
Electricity facilities (location-based)
3,478.55
5,017.60
6,298.00
Electricity facilities (market-based)
Electricity IT-assets (location-based)
245.61
233.98
360.00
Electricity IT-assets (market-based) 4
0
Other indirect (Scope 3) GHG emissions
305-3
Purchased goods and services: Cloud Computing
13,483.57
38.17
--
Capital Goods
1,036.95
Non-electricity consumption of IT-assets
Non-IT electricity (location-based)
139.39
138.02
194.00
Non-IT electricity (market-based)
Business travel
Air 5
2,832.06
2,633.38
669.00
Rail
0.866
0.246
0.013
Public transportation
0.56
1.57
Nightly hotel stays
228.33
270.25
280.34
Car rentals
186.11
169.83
177.00
Employee commuting
964.83
217.79
173.00
Working from home
2,111.69
4,467.14
4,084.00
GHG emissions intensity
(Scope 1, 2 and 3 mt CO2e) 6 / Total number of employees 7
5.43Global Carbon Footprint
2.81
3.59
305-4
(Scope 1, 2 and 3 mtCO2e) / Revenue 8
6,530.68
3,650.60
4,377.05
Waste
Management of significant waste-related impacts
306-1306-2
Waste generated
306-3
Waste diverted from disposal (tons) 9
49.76Waste
47.33
88.9
306-4
Supplier environmental assessment
Our commitment to the environment extends to our staff, suppliers, and the communities in which we operate. Suppliers are required to adopt their own environmental sustainability goals, while complying with all Applicable Laws and Regulations regarding the protection and betterment of the environment.Supplier Code of Conduct
308
Employment
Employee engagement score 10
75%Employee Engagement
77%
SV-PS-330a.3
New employee hires (U.S. full-time) 11
555Our People
1,207
1,420
401-1
Employee turnover rate (U.S. full-time) 11
1,462Our People
1,132
1,267
SV-PS-330a.2
Benefits provided to full-time employees that are not provided to temporary or part-time employees
Kelly complies with local legislation as it pertains to offering benefits to all of our employees, including full-time, part-time and temporary talent. Our People
401-2
Parental leave
In 2023, 55 U.S. employees utilized this benefit.Employee Wellness
401-3
Occupational Health and Safety (OH&S)
Occupational health and safety management system
Global Health and Safety
403-1
Hazard identification, risk assessment, and incident investigation
403-2
Occupational health services
403-3
Worker participation, consultation, and communication on occupational health and safety
403-4
Worker training on occupational health and safety
403-5
Promotion of worker health
403-6
Prevention and mitigation of occupational health and safety impacts directly linked by business relationships
403-7
Workers covered by an occupational health and safety management system
403-8
Work-related injuries
403-9
Total number of recordable injuries/illness
5Global Health and Safety
5
4
Total number of cases with days away from work
0Global Health and Safety
1
Total number of work-related fatalities
Days Away/restricted and transferred incidence rate (DART)
0.04Global Health and Safety
0.05
0.04
Total Recordable Incidence Rate (TRIR)
0.09Global Health and Safety
0.09
0.08
Training and Education
Average hours of training per year per employee
7.0Learning and Development
17.3
18.5
404-1
Programs for upgrading employee skills and transition assistance programs
Learning and DevelopmentL.E.A.P.
404-2
Percentage of employees receiving regular performance and career development reviews
Kelly's People Performance process provides multiple opportunities each year for all employees and leaders to have performance, career and development conversations.Learning and DevelopmentPerformance
404-3
Diversity and Equal Opportunity
Diversity of governance bodies and employees
405-1
Board of Directors
Women
SV-PS-330a.1
Men
Diverse background
Ratio of basic salary and remuneration of women to men
405-2
Non-discrimination
Incidents of discrimination and corrective actions taken
In accordance with our Code of Business Conduct and Ethics, Kelly encourages all employees to promptly report concerns to their managers, other appropriate personnel, or Kelly Services’ Business Conduct & Ethics Reporting program, which is available 24 hours a day, seven days a week. All claims of discrimination or harassment are thoroughly reviewed and investigated by a representative of the company and appropriate action is taken.Code of Business Conduct and Ethics
406-1
Freedom of Association and Collective Bargaining
Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk
Supply Chain and Customer RelationsSupplier Risk ManagementSupplier Code of Conduct
Child Labor
Operations and suppliers at significant risk for incidents of child labor
Forced or Compulsory Labor
Security Practices
Security personnel trained in human rights policies or procedures
Not applicable to Kelly's business model and direct operations
Rights of Indigenous Peoples
Incidents of violations involving rights of indigenous peoples
Local Communities
Operations with local community engagement, impact assessments, and development programs
Social Investment ProgramsKelly EngageKelly Relief Fund
413-1
Operations with significant actual and potential negative impacts on local communities
Kelly Relief FundBusiness Continuity
413-2
Supplier Social Assessment
New suppliers that were screened using social criteria
Supplier Diversity, Equity and Inclusion
414-1
Public Policy
Political contributions
The company Code of Business Conduct and Ethics prohibits the use of company property, equipment funds, or other resources to make direct or indirect political contributions, unless certified approval by the Company’s general counsel is given.Code of Business Conduct and EthicsPolitical Contributions
415-1
Customer Health and Safety
Assessment of the health and safety impacts of product and service categories
Global Health and Safety -CustomersSupplier Risk Management
416-1
Customer Privacy
Policies and practices relating to collection, usage, and retention of customer information
Risk Management and Business ContinuityPrivacy and Data ProtectionCybersecurity
SV-PS-230a.1SV-PS-230a.2
Number of data breaches
0Privacy and Data Protection
418-1
SV-PS-230a.3
% involving customers' confidential business information (CBI) or personally identifiable information (PII)
Number of customers affected
1 CY23 Includes energy consumption from 145 facilities with operational control in the U.S., Canada, Puerto Rico, Australia and Malaysia, and IT-assets located in a third-party data center in the U.S.
2 The energy intensity metric is determined by dividing the total electricity usage by square footage across facilities under operational control in the U.S., Canada, Puerto Rico, Malaysia, and Australia. It excludes offices under operational control in the EMEA region.
3 Kelly carbon emissions are estimated considering the GHG Protocol: Corporate Accounting and Reporting Standard Methodology and global warming potential values from the IPCC 5th assessment report. GHG inventory includes emission sources from operations in the U.S., Canada, Mexico, Puerto Rico, India, Singapore, Malaysia, and Australia. Emission sources from the EMEA region are not covered in this report.
4 Accounts for Renewable Energy Certificates (RECs) provided by our data center vendor.
5 Emissions factors from air travel includes Radiative Forcing (RF) which takes into account the additional environmental impact of aviation from nitrous oxide and water vapor emitted at high attitudes.
6 Scope 1 carbon footprint (mtCO2e) measurement is based on the stationary combustion of natural gas used in 130 offices across the U.S. Canada, and Australia, along with the mobile combustion from two vehicles owned by Kelly. .Scope 2 emissions are calculated based on the electricity used in 145 facilities globally, including locations in the U.S., Canada, Puerto Rico, Australia, and Malaysia, in addition to the electricity consumed by IT assets situated in third-party data centers under Kelly's operational control. For global facilities, emission factors are determined using the local e-grid for the U.S., while for facilities in other countries, country-level emission factors from the International Energy Agency (IEA) are applied.
7 The estimated total number of employees commuting to the office across global facilities was estimated at 4,784. The emissions intensity metric per employee has been calculated to be 5.43 metric tons of CO2 equivalent (mtCO2e) per total number of employees.
8 mtCO2e generated per billion dollar revenue for U.S., Canada, Mexico, Puerto Rico, India, Singapore, Malaysia, and Australia.
9 Waste is generated from office-based operations. The diversion of waste from final disposal in landfills is achieved through internal recycling processes for paper use, office-related tasks, and electronic waste programs.
10 Engagement calculated by computing average score for eSat (employee satisfaction) - or eSat and recommend - or a customized aggregate.
11 "U.S." includes employees in Puerto Rico
