Progress against our KPIs in 2021
Employees worldwide, full-time equivalent (FTE)
29,800
Employees represented by unions, works councils and/or collective bargaining agreements
50%
GLOBAL WORKFORCE BREAKOUT
Americas
32%
Asia Pacific & Middle East
15%
Northern Europe
22%
Southern Europe
30%
Global Corporate
1%
18-35
43%
36-49
38%
50+
19%
Senior Leadership
Leadership
3%
Field & Functional Management
18%
Individual Contributor
78%
GLOBAL WORKFORCE - FEMALE REPRESENTATION
Global Leadership1
–
31%
33%
All management roles
59%
55%
54%
All levels of the organization
64%
60%
New hires (FTE)
5,749
3,583
7,013
New hires2
49%
47%
58%
Promotions2
66%
Employee Engagement Index score3
62%
63%
65%
Total investment in employee development (million $USD)2
$15
$10
$12
Average hours in training & development per FTE4
18
16
Employees participating in training & development programs2
96%
95%
100%
Positions filled through internal promotions2
48%
53%
Total turnover – at all levels2, 5
25%
20%
Voluntary turnover – at all levels2,5
17%
11%
Total turnover– management level and above2
16%
Voluntary turnover – management level and above2
10%
6%
Markets with health & safety certification (% worldwide revenues)6
45%
46%
Employee absentee rate (unplanned absences as a percentage of total scheduled work days)7
5
3
Employee recordable incident rate (number of recordable incidents among employees per million hours worked)8
2
Employee lost-time incident rate (number of lost-time injury events among employees per million hours worked)9
4
1
Associate recordable incident rate (number of recordable injury events among associates on assignment per million hours worked)10
23
22
Associate lost-time incident rate (number of lost-time injury events among associates on assignment per million hours worked)10
20
Investment in associate training (million $USD)2
$70.8
$58.5
$77.5
Associates participated in skills training & development programs2
383,286
235,394
190,384
Employees trained on ethics policies11
99%
Trusted and Ethical Culture Index3
80%
85%
89%
Client Net Promoter Score12
31
48
37
Associate Net Promoter Score13
45
55
51
Number of countries assessed by EcoVadis2
24
Percentage of business represented by assessed countries2
75%
Percentage of key markets assessed by EcoVadis2
Markets with ISO14001 certification (% worldwide revenues)
21%
24%
Total energy consumption (MWh)
201,294
132,032
102,967
Non-renewable energy consumption (MWh)
194,993
123,956
85,401
Renewable energy consumption (MWh)
6,301
8,067
17,567
Percentage of energy from renewable sources in key markets
13%
Direct operational (Scope 1) GHG emissions (tCO2e)
21,499
13,314
18,608
Indirect operational (Scope 2 location-based) GHG emissions (tCO2e)
23,955
14,244
9,076
Indirect value chain (Scope 3) GHG emissions (tCO2e)14
747,627
689,223
727,946
Scope 1 + 2 emissions per $million revenue
2.16
1.53
1.34
Scope 1 + 2 emissions per FTE
1.62
1.10
1.01
Water consumption (MIO m3)
0.36
0.05
0.26
Total waste generated (t)
2,345
698
554
Percentage of waste recycled
28%
36%
1. Global Leadership replaced Senior Leadership category in 2020. Global Leadership has most impact on business strategy and represents global, regional, country and functional leaders from key markets.
2. In key markets representing approximately 80% of worldwide employee population and revenues
3. Percentage of employees responding to all Index indicators on the ManpowerGroup Annual People Survey (MAPS)
4. Includes data reported by key markets representing 80% of worldwide employee population and average time spent on annual ethics and data privacy training by all employees worldwide
5. A significant percentage of our roles are entry level, and we expect a high level of turnover as these jobs are typically a pathway to other careers.
6. Percentage of worldwide revenues in countries with certified management systems
7. In key markets where data is tracked, representing approximately 60% of worldwide employees. Absenteeism rates vary significantly between countries, with a low of 0 to a high of 8. Absenteeism data is not tracked in some countries, including the US, where our Paid Time Off policy enables employees to take scheduled or unscheduled time off as needed for any reason.
8. The definition of “recordable injury event” varies widely between countries, with some required to report any incident no matter how minor and others reporting only those that require medical treatment or result in lost time. Therefore, recordable incident rates vary widely between countries, with a low of 0 and a high of 10 events per million hours worked.
9. The definition of “lost-time injury” varies widely between countries, with some required to report all COVID-related absences as lost-time incidents and others reporting only those that require medical treatment. Therefore, lost-time injury vary widely between countries.
10. Aggregated from data reported by key markets representing approximately 60% of associates on assignment.
11. All ManpowerGroup internal staff employees are required to complete annual training on the ManpowerGroup Code of Business Conduct and Ethics, Anti-Corruption Policy, and information security and data privacy standards.
12. Weighted average of Manpower & Experis client NPS in key markets
13. Weighted average of Manpower associate & Experis professional NPS in key markets
14. Scope 3 includes indirect impacts from office and fleet energy use, business travel, employee and associate commutes and estimated work-from-home emissions.