Principles of \Governance

Running a responsible business \& setting high ethical standards

^{2021 Highlights}

_{^{Our Goal}}

Trust, transparency and accountability are foundational to delivering on our purpose and our promise to create value for all stakeholders. We are committed to running a responsible and transparent business, setting high ethical standards for our industry and supply chain, and embracing corporate governance best practices.

_{Our Strategy}

Our extensive global reach – working across more than 75 countries and territories with hundreds of thousands of employers – gives us the opportunity to promote and advocate for the highest ethical standards for business conduct and responsible employment across regions and industries around the world.

SEE IT IN ACTION:

Corporate Governance
Risk Management
Ethics & Integrity
Information Security & Data Privacy
Stakeholder Engagement & Recognition

OUR PRINCIPLES OF GOVERNANCE LEVERS

^{Set high ethical standards for our industry and manage our business to create long-term value for all stakeholders.}

_{Set high ethical standards for our industry and manage our business
to create long-term value for all stakeholders.}

CORPORATE GOVERNANCE

Embracing corporate governance best practices to promote good decision-making

CORPORATE GOVERNANCE

Embracing corporate governance best practices to promote good
decision-making

We prioritize ESG at the highest levels of our organization. Our Board of Directors has oversight of our ESG efforts and disclosures, and is responsible for reviewing our ESG performance, sustainability trends, and Enterprise Risk Management (ERM) process (link to page once live) at least twice a year.

In 2021, we created an Executive Steering Committee that reports directly to the CEO – comprised of our Chief Sustainability Officer, Chief People & Culture Officer, Chief Financial Officer and General Counsel — to regularly meet and review our global ESG progress.

Building on this, in 2021 we consolidated oversight of ESG within one of our Board’s committees, amending our “Nominating and Governance Committee Charter” and renaming it as the “Governance and Sustainability Committee” to reflect this priority.

To ensure the continued mangement of ESG topics, in 2021 we added ESG to the performance scorecard of our Chairman & CEO – this includes oversight of our ESG program and publicly stated science-based emission reduction targets.

RISK MANAGEMENT

Leveraging a structured Enterprise Risk Management (ERM) process to evaluate potential risks to our business, prioritize the issues that are most important to our stakeholders, and develop mitigation strategies

^{Enterprise Risk Management}

Our Enterprise Risk Management (ERM) function is designed to establish a standard Risk Management Framework to assess risk from the bottom-up, defining roles and responsibilities based on the 2017 Committee of Sponsoring Organizations (COSO) framework. Our VP of Enterprise Risk is responsible for our global ERM strategy, program design, and training of our Country and Regional Risk Champions. We continue to integrate ESG considerations into our ERM processes. Our Board of Directors approves and supports management’s implementation of the ERM process to mitigate our company’s exposure to risk. The Audit Committee supports the Board to oversee the company’s risk assessment and risk management processes.

^{Risk Disclosures}

We disclose the various business risks that we track as part of the ERM process in our ManpowerGroup Form 10-K (link). They include ESG-related risks, such as concerns related to the talent shortage, government regulations, client expectations, and people- or culture-related risks. We also track and assess climate-related risks to our business, aligned with the framework set by the Task Force on Climate-Related Financial Disclosures (TCFD). In 2022 we submitted our climate risk disclosures (link) in our CDP response for the 11th year.

ETHICS & INTEGRITY

Setting a high ethical standard for our industry and advocating for responsible business conduct and responsible employment across our global network

^{Human Rights}

We recognize that our global reach, working with hundreds of thousands of organizations around the world, means we can influence the way people are treated across complex multinational supply chains. By respecting and promoting the International Labour Organization’s (ILO) declared Fundamental Principles and Rights at Work, we are helping to ensure that work is a source of dignity and purpose.

As a signatory to the UN Global Compact, we are also committed to respecting internationally proclaimed human rights, and to embedding these principles into our culture, strategy and day-to-day operations. In addition to publishing our Human Rights Policy in 2021 which outlines our zero-tolerance policy toward forced labor and modern slavery, several of our key markets also publish additional country-specific Modern Slavery compliance statements, including Australia and the UK. We use our industry leadership to advocate for ethical recruitment practices, employment flexibility balanced with security, and opportunities for under-represented and vulnerable populations to develop in-demand skills and participate in the formal economy.

^{Code of Conduct & Business Ethics}

We expect our employees to uphold our strong values and business practices. We also require that our supply chain partners align their business principles, culture and values with our own commitments to social responsibility and sustainability, and affirm their commitment to key practices outlined in our Supplier Code of Conduct.

Our Business Ethics Hotline is available 24 hours a day, seven days a week,allowing any employee or third party to raise a business ethics concern. The hotlineis available globally with over 20 languages supported. All the reports are reviewed bythe Ethics & Compliance Team for action and shared with the Audit Committee of the Board of Directors.

^{Ethical AI & Innovation}

As the world of work becomes more digital and data-driven, we know there are both opportunities as well as ethical and equity concerns when it comes to emerging tech. Our Center of Excellence in People Analytics, Assessment and Innovation is responsible for sourcing and piloting new innovations – assessments, AI and machine learning, and new platform technology – that drive meaningful impact for our business. To ensure our innovations build on our strong ethical foundation, in 2021 we convened our Ethical AI Taskforce – led by our General Counsel, Chief Innovation Officer and Chief Information Security Officer – to review and map innovations against the following priorities: data privacy, cyber security, human oversight, explainability, technical robustness and legal accountability.

_{More and more, employers are using AI to aid in the hiring process. But in order for AI to become an effective recruitment tool, it must be designed to help get rid of human bias – not contribute to it.”}

- Dr. Tomas Chamorro-Premuzic, Chief Innovation Officer

INFORMATION SECURITY & DATA PRIVACY

Protecting and respecting the information entrusted to us and ensuring trust and transparency with all of our stakeholders

^{Employee Education & Awareness}

The frequency and sophistication of cybercrimes are rising and we take our responsibility to be vigilant and educate our people seriously. On an ongoing basis, we conduct awareness campaigns that include digital training courses and email phishing exercises. Annually, we require training for all our employees on data protection, privacy and information security. We also make it easy for our employees to report concerns – through phishing alarm technology integrated with our email system and our Information Security Incident Management Policy that clearly outlines the communication and escalation process for privacy-related events.

^{Cyber Security Governance & Framework}

We have also established a comprehensive global information security framework, aligned with the internationally recognized ISO 27001 standard. All of the data centers that support our key market operations (80% of our business) are certified to ISO 27001. In addition, several of our largest country operations representing 39% of worldwide revenues also maintain ISO 27001 certification for their local information security management systems.

INFORMATION SECURITY & DATA PRIVACY

Protecting and respecting the information entrusted to us and ensuring trust and transparency with all of our stakeholders

^{Employee Education & Awareness}

^{Cyber Security Governance & Framework}

^{Recognized as a 2021 CSO50 Award Winner for our leading approach to security}

^{Recognized as a 2021 CSO50 Award Winner for our leading
approach to security}

STAKEHOLDER ENGAGEMENT & RECOGNITION

Engaging with our stakeholders to understand emerging trends, what’s most material to our business and how to strengthen our leadership position within the industry

^{Stakeholder Engagement Strategy}

The combination of strong corporate governance and active engagement with our shareholders encourages trust and transparency throughout our business – both of which have critical importance in today’s complex world. We regularly evaluate what is material to our ESG strategy and work with our stakeholders to tap into emerging trends and expectations. By maintaining a dialogue with our investors, employees, clients, associates and government bodies, we gain a clearer image of the issues that matter most to our key stakeholder groups and what is expected of us as a corporate citizen. Our stakeholder engagement strategy supports the evolution of ESG strategy. Our open and ongoing engagement will remain important as we progress toward more focused strategic areas and continue to identify key emerging trends.

^{Industry Leadership}

We are actively engaged with the World Employment Confederation (WEC), the voice of the employment industry at a global level, which represents more than 50 countries. Through relationships with international policymakers (ILO, OECD, World Bank, IMF, IOM, EU) and other stakeholders (trade unions, think tanks, NGOs, academia), the World Employment Confederation (WEC) promotes more inclusive, open and sustainable labor markets. ManpowerGroup is a founding corporate member of WEC, through which we actively participate in multi-stakeholder intiatives and our executives serve on both global and local federation boards.

Global Recognition

We are consistently recognized for our ethical, responsible business practices and our commitment to driving positive change, including the following corporate awards from the past year:

Planet

Climate goals to reduce emissions by 2030 are validated by the Science Based Targets initiative – the first and only organization in our industry
Earned new EcoVadis ratings in 7 countries in 2021, bringing our cumulative total of Platinum, Gold and Silver ratings to 24+ countries & at the Global level in the last 5 years
Recognized by Glass Lewis and Sustainalytics in 2nd percentile of all companies (94 of 13,676), 1st in HR Services (#1 of 57) & 4th in Commercial Services (13 of 380)
MCSI ESG Rating upgraded to AA Leader Status
Named to the DJSI – the gold standard for corporate sustainability leaders – for 13 consecutive years
Named to FTSE4Good Index for 13 consecutive years

Global Recognition

We are consistently recognized for our ethical, responsible business practices and our commitment to driving positive change, including the following corporate awards from the past year:

People & Prosperity

Recognized as a best place to work in the U.S. by the Disability Equality Index for the sixth consecutive year
Received a perfect score on the Corporate Equality Index for the seventh consecutive year
Right Management named Best Management Consulting Firms 2022; Canada’s Best Employers 2022; World’s Best Employers 2021; Best Employers for New Grads 2021; America’s Best Temp Staffing Firms 2021, & Best Recruiters – Professional Search 2021
Recognized as a Catalyst Champion for Change among 70+ companies in advancing women, particularly women of color
ManpowerGroup leaders named to Staffing Industry Analysts 2021 Staffing 100 Europe, 2022 Staffing100 North America & Latin America
The only company in our industry awarded ALM Intelligence’s Pacesetter designation, recognized for our digitally-enabled, data-driven workforce solutions
Earned RPO leader designation for six years & TAPFIN recognized for the fourth year as MSP leader
Named global RPO leader for 12 consecutive years & TAPFIN recognized as MSP leader for eight consecutive years

Global Recognition

We are consistently recognized for our ethical, responsible business practices and our commitment to driving positive change, including the following corporate awards from the past year:

Principles of Governance

One of the World’s Most Ethical Companies for the 13th year – more than any organization in the industry
Ranked 165 on the 2021 FORTUNE 500
Ranked 1,835 on the 2021 Global 2000
Named a 2021 CSO50 Award Winner, recognized for our use of innovation & a people-first approach to solving today’s security challenges
Nominated for Corporate Governance Awards 2020 for Best Compliance & Ethics Program by Corporate Secretary